Most of what we make is personalized for one person, so our policy works a little differently from a typical store. Here is how it works.

Personalized and custom pieces

Items made with your names, wording, photos, artwork or logo cannot be resold, so they are not eligible for return or exchange unless they arrive damaged or we made an error. 

If we made a mistake

If your piece does not match the details you provided, such as a spelling error on our part, contact us within 7 days of receiving it. We will remake it for you.

Please check your details

We make pieces exactly as entered. Before checking out, double-check spelling, dates, punctuation and the photo you uploaded.

Changes and cancellations

Need to change or cancel? Contact us as soon as possible. If we have not started making your piece, we will do our best to help. Once production has begun, changes may not be possible.

Non-personalized items

 

Damaged items

See Shipping & Pickup for what to do if your order arrives damaged.

Questions

Contact us with your order number and we will help.