Frequently asked questions
Answers to the questions people ask most about ordering, personalizing and receiving their pieces.
Ordering
Can you make something that isn't in your shop?
Yes. Custom requests are a big part of what we do. Share your idea on the Custom Projects page and we'll let you know whether we can make it.
How do I personalize a product from the shop?
Personalized products have a box on the product page for your names, dates or wording, and an upload button when the piece uses a photo. Fill those in before you add the item to your cart.
Can I order more than one of the same design?
Yes. Change the quantity on the product page, or mention the number you need in a custom request. For larger orders, such as gifts for a team or event, contact us first.
Personalization, photos and files
What kind of photo works best?
A sharp, well-lit original from your phone or camera, with the subject filling most of the frame. Screenshots and images saved from social media are usually too small for good results.
What file types can I upload?
JPG, PNG, WEBP, HEIC and PDF files. For logos, a PDF or large PNG is ideal.
What if I make a typo in my personalization?
Contact us as soon as possible with your order number. We make pieces exactly as entered, so double-check spelling, dates and punctuation before you check out.
Timing, shipping and pickup
How long will my order take?
It depends on the piece and how many you need. Some products list their production time, and for custom projects we'll tell you what to expect before you commit. If you have a deadline, let us know.
Do you offer local pickup?
Yes. Choose local pickup at checkout and we'll let you know when your order is ready. See Shipping & Pickup for details.
Where do you ship?
Shipping options and costs are shown at checkout based on your address. If you're near Manor, Texas, you can also choose free local pickup.
Changes and returns
Can I change my order after placing it?
Contact us right away. If we haven't started making your piece, we'll do our best to update it.
Can I return a personalized item?
Because personalized and custom pieces are made just for you, they're handled differently from standard returns. Our Returns & Custom Orders policy explains how.
What if my order arrives damaged?
Please contact us as soon as possible with your order number and photos of the packaging and the damage, and we'll work with you to make it right.